❌ Cancellation & 💸 Refund Policy

Rido Drop
Effective Date: [Add Date]

At Rido Drop, we value transparency and customer satisfaction. Please read our Cancellation & Refund Policy carefully before placing an order.

🔴 Order Cancellation Policy

1. Before Dispatch

• Orders can be cancelled only before they are dispatched from our warehouse.
• Customers must contact our support team immediately after placing the order.
• Once cancellation is approved, the full order amount will be refunded.

2. After Dispatch

• Orders cannot be cancelled once dispatched.
• Customers may refer to our refund or return conditions (if applicable).

🔁 Refund Policy

1. Eligible Cases for Refund

Refunds are applicable only in the following situations:

• Wrong product delivered
• Product damaged during transit
• Product missing from the package

The issue must be reported within 48 hours of delivery with proper proof (images/videos).

2. Non-Refundable Cases

Refunds will NOT be provided for:

• Change of mind after delivery
• Products damaged due to misuse or mishandling
• Items without original packaging or accessories
• Discounted or clearance sale items
• Customized or special-order products

3. Refund Process

• Refund requests are verified before approval.
• Approved refunds are processed within 7–10 business days.
• Refunds are credited to the original payment method only.

4. Shipping Charges

• Shipping or delivery charges are non-refundable.
• Refundable only if the error is from Rido Drop’s side.

🔄 Replacement Policy

Instead of a refund, we may offer:

• Replacement of the same product, or
• An alternative product (price difference adjusted)

Replacement decisions are subject to stock availability and verification.

📞 Customer Support

⚠️ Important Note

• Rido Drop reserves the right to approve or reject refund/cancellation requests.
• This policy may be modified at any time without prior notice.